The Impact Of Career Development And Organizational Support On Turnover Intention: The Mediating Role Of Job Satisfaction Microfinance Banks In Khairpur City

Abstract

The turnover intention is an important concern that influences organizational stability, especially in the banking industry where human capital is a key factor. This paper has explored the relationship between career development and organizational support and turnover intentions among microfinance bank employees in Khairpur City and job satisfaction as a mediating factor. The design was a quantitative cross-sectional study with 150 employees filling the structured questionnaires. The findings showed that career development (β = -0.39, p = .001) and organizational support (β = -0.27, p = .001) had a significant negative impact on the turnover intentions. Both relationships were also significantly impacted ( = 0.31, p < .001) and mediated by job satisfaction. The model explained 34% of the variance (R² = 0.34). Results were in favor of the Social Exchange Theory and the significance of supportive practices to retain employees..